ORDER RETURN REQUEST

    ( Note : For damage/defected products, kindly attach clear images of received items.)

    Kindly be aware that, considering the current global situation, the return process may require additional time due to unavoidable circumstances. We kindly request your patience and understanding during this period.

    Below are some important points we would like to bring to your attention regarding our return policy:

    • We cannot accept items that have been damaged or misused by the customer.
    • Please ensure that the returned item(s) include all original tags and are free from pet hairs, dirt, or odors.
    • To initiate a return, the item(s) must be in their original condition with packaging and tags attached.
    • Exchanges are subject to product availability, so please verify availability before sending the item(s) for replacement.

    Thank you for your cooperation and support. Should you have any further questions or concerns, please feel free to contact us.

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